Effective Date: 27th January 2026
Last Updated: 30th January 2026
1. Introduction
BWB Heating Solutions (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal data. This policy explains how we collect and use your personal information during and after your working relationship with us, in accordance with the UK General Data Protection Regulation (UK GDPR).
2. The Data Controller
Brian Barnes, trading as BWB Heating Solutions, is the “data controller”. This means we are responsible for deciding how we hold and use personal information about you.
- Company Name: BWB Heating Solutions
- Owner: Brian Barnes
- Gas Safe Registration Number: 524970
- Contact Number: 07928 426735
- Contact Email: [email protected]
- Address: 6 The Crescent, Bamber Bridge, Preston, PR6 6RL
3. Information We Collect About You
We may collect, store, and use the following categories of personal information:
- Contact Details: Name, home address, billing address, email address, and telephone numbers.
- Property Details: Information regarding your boiler, gas appliances, heating system, and LPG/Oil storage.
- Financial Information: Bank account details for payments (where applicable).
- Service History: Records of work carried out, including Gas Safety Certificates, Landlord Checks, and service dates.
4. How We Collect This Data
We collect personal information through:
- Enquiries made via our website, email, or telephone.
- Direct interaction during site visits or consultations.
- Information provided by landlords or letting agents (if you are a tenant).
5. How We Use Your Information
We will only use your personal information when the law allows us to. Most commonly, we use it for:
- Contractual Necessity: To provide the plumbing and heating services you have requested.
- Legal Obligation: To notify the Gas Safe Register of installations and to issue safety certificates (CP12s).
- Legitimate Interests: To send you annual service reminders to ensure your appliances remain safe and within warranty.
- Accounting: For invoicing and tax records required by HMRC.
6. Data Sharing
We may share your data with third parties where required by law or to fulfil our contract with you:
- Gas Safe Register: To register completed gas works.
- Manufacturers: (e.g., Worcester Bosch, Baxi) To register boiler warranties.
- Local Authorities: For Building Regulations compliance.
- Sub-contractors: Only if necessary to complete a specific part of your project (with your prior knowledge).
7. Data Security and Retention
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for tax purposes).
8. Your Rights
Under certain circumstances, by law you have the right to:
- Request access to your personal information.
- Request correction of any incomplete or inaccurate data.
- Request erasure of your personal information.
- Object to processing of your personal information.
- Request the restriction of processing.
9. Right to Withdraw Consent
In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose (such as marketing), you have the right to withdraw your consent at any time.
10. Contacting the Regulator
If you have any concerns about our use of your personal information, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).